Frequently Asked Questions
Do ApplianceSmart appliances have a warranty? ApplianceSmart provides a full parts and labor warranty for one year on all factory products. In addition, all appliances qualify for ApplianceSmart's extended warranty. ApplianceSmart also provides a 100% money-back guarantee on every appliance. Our team of sales specialists will be glad to explain the warranty, extended warranty and money-back guarantee policies.
Does ApplianceSmart offer extended warranties? Yes. Our ApplianceSmart sales team will explain the details of our extended warranty.
How often does the store receive new merchandise? Appliance selection changes daily, with new product shipments arriving throughout the week.
Will you notify me if you receive the type of appliance I have been looking for? If you are looking for a specific type of appliance and don't find it in our store, let one of our salespeople know or e-mail. We will do our best to notify you if that product arrives. However, because there is a steady turnover of merchandise in our outlet stores, we encourage you to visit us often for the best selection.
Can you special order appliances? Should you find an appliance you want in our store and need a matching item, for example, a matching dryer for a washer that is in stock, ask your salesperson about special ordering the companion piece.
Are prices negotiable? Appliances are priced by condition and length of time they have been in our store, and therefore, prices are not negotiable.
Is delivery available? Yes.
Will you install my appliances? Upon delivery, an ApplianceSmart professional will uncrate and set in place your new appliance and remove all packing materials from your premises. Where permitted, an ApplianceSmart professional will be glad to hook up washers.
Does ApplianceSmart have a price match guarantee? We guarantee our everyday competitive prices. If you find a lower price on an identical stock item at any local retail competitor that has the item in stock, we'll match their price. Just bring us the competitor's current ad or we'll call to verify the item's price that you have found. On percent-off sales, we will match the competitor's percent-off offer (limited to reasonable quantities for homeowners). Price guarantees honored at all ApplianceSmart locations.
Exclusions: ApplianceSmart will not price match competitor's bonus offers, free offers, special offers, rebates, financing offers, clearance or closeout prices. We will not match prices on used, damaged merchandise, display merchandise, service contracts, installation, delivery, or assembly services.